Michael Anderson

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Last summer, a group of technical experts from various open source companies came together under the banner of the Open Solutions Alliance, rolled out an enterprise-class application, and demonstrated the power of collaboration. The launch of the Common Customer View project – an interoperability project that integrates data from diverse front-office, back-office and planning applications to present a complete view of customer activity and interactions – took place at last year’s LinuxWorld Conference & Expo. Demos rolled by hour after hour and we gave the audience a glimpse of how open source and open standards were able to, in a very short time frame, allow interoperability between mission-critical business applications that would ordinarily only be installed as stand alone. Building the CCV was no easy task. We had two months to stand up all the ... (more)